Disputes are handled by people.

What happens

1. Buyer or seller opens a dispute and explains the issue.
2. Serlingo reviews the deal room, messages, transfer checklist and supporting evidence.
3. We contact both parties if clarification is needed.
4. The admin records a resolution and updates the deal status.

Keep evidence in Serlingo

Use the private chat and deal room for important decisions. Screenshots, transfer references and agreed terms should be kept with the transaction.

Important

Serlingo is a marketplace and transaction-coordination service. During the initial manual-payment phase, exact payment arrangements are agreed with the Serlingo team and may depend on the parties and jurisdiction.